DesignBuilder Software Ltd is committed to preserving the privacy of all visitors to our website at We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 2018).  Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. 


When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name and contact details information.

When you place an order we will collect your billing address and your Internet Protocol address for us to calculate the correct VAT tax rate and comply with EU directive 2008/8/EC regarding the collection of two non-conflicting pieces of evidence identifying  customer location.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. 

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.


Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested.  It will also enable us to bill you and to contact you where necessary concerning your orders.  We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services.  Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you.  If you change your mind about being contacted in the future, please let us know. 


The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you.  Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.  We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. 

Countries outside the European Economic Area do not always have strong data protection laws.  However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. 

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.  


 Cookies are small amounts of information which we may store on your computer.

This website uses cookies to store information about your activity on the website. These include your session, which means it saves information on what you have done on the site during this current visit (for example, whether you are logged in or added an item to your order.). Features such as "Remember me" use cookies that last longer than your session in order to save your login information. We also use anonymised data from cookies for monitoring website traffic. By using our website you are consenting to our use of cookies.


You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, or by sending us email us at


We employ security measures and encryption to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  We will retain your information for a reasonable period or as long as the law requires.


This Website: You are able to view and update your personal information by logging into our website and accessing the account management menu.  If you wish to delete your online account and corresponding data please contact us at By deleting your website account your account information will permanently deleted. If you do not wish your account information to be to be permanently deleted you can request that your account is disabled. Please note that we will keep information about individual sales transactions for accounting purposes (this is a legal requirement).

Support Desk: You are able to view and update your personal information by logging into the support desk and accessing the My Profile page.  If you wish to delete your online support desk account please contact us at Please note that by deleting your support desk account your profile information and all support history will permanently deleted. If you do not wish your support history to be permanently deleted you can request that your account is disabled.


Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to

DesignBuilder Software Ltd, Privacy Policy - Last updated: 06-February-2019


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Contact Us

  • DesignBuilder Software Ltd
    Stroud House
    Russell Street
    Stroud, Gloucs
    GL5 3AN
  • +44 (0) 1453 755500